Shipping and Returns

Welcome to ARTISAN LAB. We endeavour to make your shopping experience seamless & enjoyable.  Our Care team strives to ensure that every product in your order is in the best condition and reaches you within the stipulated time frame. Our Shipping & Delivery Policy’s have been formulated to achieve the above.

SHIPPING

  1. Standard delivery is by surface transport which may take up to 7-10 business days
  2. Orders will be delivered to the shipping address mentioned at checkout.

SHIPPING CHARGES

  1. Shipping Charges For All Orders Below Rs.2000 will be Rs. 200 | Shipping Charges For Orders Above Rs.2000 and Below Rs.10000 will be Rs. 500 | Shipping Charges For Orders Above Rs.10000 and Below Rs. 30000 will be 900 | Shipping Charges For Orders Above Rs.30000 and Below Rs. 75000 will be 1500 | Shipping Charges For Orders Above Rs.75000 will be decided on a case to case basis and will depend on the location and the type of goods.
  2. Special Handling / Packaging Charges will be Applicable on Furniture, Lighting, Wall Mirrors, Glasses, Dining & Fragile Goods. Our Care team shall be delighted to extend all support on the same. 
  3. Express Delivery: By Air/ Road/Special Mode which may take up to 3-4 business days or as per the details we shall arrange from the Shipping Company. The Charges for the same shall also vary with the load and the destination which shall be provided to you post which the goods shall be transported.
  4. Shipping charges are based on the size of the product, packaging and shipping address. Final charges will reflect under shipping charges upon check out.

PACKAGING

All items are carefully packaged at our warehouse to avoid any form of damage during handling and transit to your destination. If you find any kind of discrepancies, or if the package is upon delivery looks tampered or damaged, please contact our Customer Care on +9111 45025179, Monday–Saturday from 10 AM to 6 PM or email us on care@artisanlab.in .

PAYMENT POLICY

We at http://www.artisanlab.in offer multiple modes of payments for your order. We accept all major Credit/Debit Cards /Net Banking transactions / Wallet Payments. All your information remains confidentialy secure as our trusted payment gateway is compliant with the highest standards in the payment processing security as per the rules Governed by the applicable jurisdictions under the Indian Laws.

RETURNS

A product is only eligible for return under the following conditions:

  1. A wrong product has been dispatched and in the event that a product does not match the details of the same as selected during order confirmation.
  2. If you identify a quality or a manufacturing defect on the received product.
  3. If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery.  Mention you remarks on the slip brought for acknowledgement by the delivery personal for records and take a picture of the package and the slip with your remarks to be sent to us to our customer care.
  4. To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

EXCHANGE & REFUND

  1. Given the nature of our products, we at http://www.artisanlab.in reserve the sole discretion to provide the resolution to any issue(s) as we deem fit & essential. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
  2. No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
  3. In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency http://www.Artisanlab.in will not be liable to refund any amount for such orders.
  4. Products bought online cannot be exchanged or returned in Store(s).
  5. Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon delivery. Kindly mention your remarks on the slip brought for acknowledgement by the delivery personal for records and take a picture of the package and the slip with your remarks to be sent to us to our customer care.

RETURN PROCESS

  1. Please raise a Return Request within 48 hrs of delivery by calling our Customer Service at +911145025179 (Monday - Saturday 10 AM to 6 PM) or mail us at care@artisanlab.in. You can also submit your Return Request by signing into 'My Account' and filling the 'Submit a Support Request' form, to initiate the return process.
  2. You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to care@artisanlab.in. (Pl. Ref to point (c) above for a faster process). Our Quality Assurance team will check the details in reference to its eligibility of return.
  3. We will then get back to you with your Return Request Status within 2-3 working days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for a pickup and 7-10 days for delivery at our warehouse.
  4. Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it. Read further for important details. 

REFUND POLICY

  1. All refunds will be processed within 7 days of receiving the merchandise back at our warehouse. The refunds will be made in form of Store Credits or through the same mode of payment as in the order placement.
  2. Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they can be redeemed after 24-48 hours of issue.
  3. All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.

CANCELLATION POLICY

  1. Any cancellation requests will only be accepted if they are made within 24 hrs of placing the order or and prior to the shipment of the order. However if the request is made at a time when the product it is already in transit, the charges for the shipment / packaging if special packaging has been done shall be charged and deducted from the refunds.
  2. The customer needs to raise a cancellation request to the Customer Service at +911145025179 (Monday - Saturday 10 AM to 6 PM) as well mail us at care@artisanlab.in. We will refund the amount by the same mode the customer paid the same will be refunded by store credits.

POINTS TO REMEMBER

  1. Most of our products are handmade by skilled artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour, shape or size may occur between products, which is not regarded as a defect and will not be eligible for return or replacement.
  2. Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
  3. Product should be unused and in the original condition.
  4. Product shall be returned for against a Store Credit which will be processed within 7 days of receiving the merchandise in our warehouse.
  5. We reserve the right to do a thorough quality check of the product before issuing a Store Credit. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
  6. Products bought online cannot be exchanged or returned in our stores.
  7. Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
  8. You can also submit your Return Request by signing into 'My Account' and filling the 'Submit a Support Request' form.

DISCLAIMER

All conditions as mentioned above may not be implied by laws and are limited to the durations and conditions as mentioned and we shall not liable for any incidental, special or consequential damages, human injury or loses including but not limited to loss of business, profits or use whether in an action in contract or based out of or in connection with the use or performance of the product. In continuation to the above, the conditions shall not affect the other provisions and also the customer’s statutory rights under applicable Indian laws.